Terms and Conditions
1.2 The Claire Naturals Services provides a place and opportunity for the sale of goods between the seller and the user. The actual sales contract is directly between the seller and the user and Claire Naturals is not a party to that or any other contract between the seller and the user and accepts no obligations in connection with any such contract. The seller and the user to such transaction will be entirely responsible for the sales contract between them, the listing of goods, warranty of purchase, and the like.
1.3 Claire Naturals shall have the right to change, upgrade, modify, limit or suspend service or its related feature. Please focus on the announcement on its own, without prior notice. Claire Naturals shall have the right to further introduce new features, applications, or other services.
1.4 This Agreement is intended for Kenyan users only.
2.2 When you complete the registration process or use any of the Claire Naturals Services, you confirm that you have reached the legal age and have full legal capacity, and can independently bear legal responsibility. All responsibility will be borne by you and your guardian in case that you have no legal capacity and cause losses.
2.3 Users should be honest about Claire Naturals registration information. Users agree to provide the true, accurate, complete, legal, and effective registered information and any change of user registration information should be timely updated. If any user registration information is illegal, untrue, inaccurate, not exhaustive, the user must bear the corresponding responsibility and consequences, and Claire Naturals reserves the right to terminate this Agreement.
2.4 Your information shall not be an infringement or alleged infringement of others’ legitimate rights and interests. In case of infringement, Claire Naturals shall have the right to cancel your account. and Claire Naturals reserves the right to pursue responsibility.
2.5 You should be careful and reasonable to store and use your user name and password, login by your user name and password on the implementation of responsible behavior. Unless there is a law or judicial decision to the contrary and has the permission of the Claire Naturals, otherwise, the user name and password cannot in any manner be transferred, given as gifts, or inherited (except property rights related to the account).
2.6 Users cannot share registration account information with others or save the account information on other’s devices, otherwise, the consequences will be borne by the users themselves, and are jointly and severally liable with the actual user.
2.7 f you are underage, as per the law of Kenya, you shall use the Claire Naturals Services only with the consent of a parent or guardian. Some products such as alcohol and sex products listings on Claire Naturals are intended for adults only, and you must be of the legal age to purchase. You must also satisfy all other relevant requirements according to the applicable laws and regulations. Claire Naturals reserves the right to refuse service, terminate accounts, terminate your rights to use Claire Naturals Services, remove or edit content, or cancel orders at its sole discretion.
3.2 Claire Naturals may contact you using autodialed or prerecorded calls or text messages or emails to: (i) notify you regarding your account; (ii) troubleshoot problems with your account; (iii) resolve a dispute; (iv) poll your opinions through surveys or questionnaires; or (v) as otherwise necessary to service your account or enforce this Agreement, our policies, applicable law, or any other agreement we may have with you. Claire Naturals may also contact you using autodialed or prerecorded calls or text messages or emails for marketing purposes (e.g., offers and promotions) if you consent to such communications.
3.3 Claire Naturals may share your telephone number and email with its authorized service providers. These service providers may contact you using autodialed or prerecorded calls or text messages or emails, only as authorized by Claire Naturals to carry out the purposes identified above.
3.4 If you find any illegal use which may endanger the safety of your account or any improper use of your private information you must immediately notify, in a useful way for Claire Naturals to suspend relevant services and to report to the public security organization. Please understand that Claire Naturals needs a reasonable period of time to take certain measures and that Claire Naturals is not responsible for any of your losses unless such illegal or improper use is due to Claire Naturals’s fault and Claire Naturals refuses to remedy such illegal or improper use after receiving a written notice from your side.
5.2 The trademarks of “Claire Naturals” and relevant logos, icons, trade names, domain names and other marks (no matter registered or not) (hereinafter collectively the “Marks”) belong to Claire Naturals and/or its affiliates, and are subject to the legal protection of copyright, trademark rights, and other intellectual property rights. Unauthorized reproduction, modification, use, or publishing of the Marks is strictly prohibited.
8.2 If you do post content or submit material, and unless we indicate otherwise, you grant Claire Naturals a nonexclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, perform, translate, create derivative works from, distribute, and display such content throughout the world in any media. You grant Claire Naturals and sublicensees the right to use the name that you submit in connection with such content if they choose. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify Claire Naturals for all claims resulting from content you supply. Claire Naturals has the right but not the obligation to monitor and edit or remove any activity or content. Claire Naturals takes no responsibility and assumes no liability for any content posted by you or any third party.
8.3 If you post product comments or share the content, it shall be deemed that the user is willing to make the comments public and shall be responsible for the comments, even if the comments are made public on off-site platforms (including but not limited to search engines) through non-platform active exposure. If you do post content in a non-anonymous way, it is because you are willing to disclose non-sensitive contact information such as mobile phone number and other personal information other than email, such as name or nickname.
i) Product description does not match;
ii) the wrong goods;
iii) counterfeit products;
iv) Parts or missing products (PART RECEIPT OF ORDER);
v) defective products.
At our discretion, a refund may be issued without requiring a return. In this situation, Claire Naturals does not require the item to be returned.
9.2 Without limiting the generality of the foregoing, Claire Naturals does not accept returns for the following items:
i) products not purchased from Claire Naturals (order serial numbers does not match);
ii) products that exceed the expiry date (exceed warranty period);
iii) unauthorized repair, misuse, collision, negligence, abuse, into the liquid, accident, alteration, product quality problems caused by improper installation, or torn, altered labels of machine serial number or anti-counterfeiting mark;
iv) the warranty card does not match the product and was altered;
v) underwear, adult product, or anything similar products;
Ⅵ) global order for non-defective products or right product;
Ⅶ) items missing the accessories or without free gift;
10.2 Users understand that it’s the responsibility of sellers to describe the products accurately and properly, and if a product is not as described, your sole remedy is applying for the return of the items which are in unused condition.
11.2 With respect to items as listed on Claire Natural’s website or applications, we cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items in our catalog may be mispriced. If the price of an item as listed is greatly higher than the market price, we may shelf off the item at our discretion. If you find that the price of the same product is inconsistent, it is probably because the product is supplied by different merchants or sellers.
12.2 Users can request invoices or receipts or relevant vouchers from the sellers they purchase products and third-party payment agencies if such agencies charge fees. Claire Naturals does not charge any fees and is not responsible for issuing any invoices or receipts or relevant vouchers.
12.3 Users should ensure that the payment information is accurate, and users are responsible for maintaining the confidentiality of payment account and password.
12.4 Claire Naturals has never entrusted any third party to purchase products and collect money for such purpose. Users can only purchase products through official channels and pay through official payment methods. Claire Naturals does not assume any responsibility for losses incurred during purchases and payments through other unofficial channels.
13.2 To the full extent permissible by law, Claire Naturals disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Claire Naturals does not warrant that the Claire Naturals Services, information, content, materials, products (including software), or other services included on or otherwise made available to you through the Claire Naturals Services, Claire Naturals’s servers or electronic communications sent from Claire Naturals are free of viruses or other harmful components. To the full extent permissible by law, Claire Naturals will not be liable for any damages of any kind arising from the use of any Claire Naturals Services, or any information, content, materials, products (including software), or other services included on or otherwise made available to you through any Claire Naturals Services, including, but not limited to direct, indirect, incidental, punitive, and consequential damages unless otherwise specified in writing.
14.2 Users covenant and agree that they will not bring a suit or otherwise assert any claim against Claire Naturals or any of its affiliates (except where Claire Naturals or its affiliates is the seller of the product that the claim relates to) in relation to any transaction made on the Claire Naturals website and/or applications or any dispute related to such transaction.
14.3 Any dispute or claim relating in any way to your use of any Claire Naturals Services, or any products or services sold or distributed via Claire Naturals’s website or through Claire Naturals applications will be resolved by binding arbitration, rather than in court. There is no judge or jury in arbitration, and court review of an arbitration award is limited. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.
15.1 When shopping on this Claire Naturals website and/or application, users require caution confirming the name of the purchased goods, price, quantity, type, specification, size, etc. When you place an order, please verify purchase quantity, price, and payment, the consignee, contact information, shipping address, etc. If the registration information you provide is not legitimate, untrue, inaccurate, not exhaustive, users must therefore take the corresponding responsibility and consequences, and Claire Naturals reserves the right to terminate the user use of Claire Naturals Services.
15.2 The order information auto-generated is based on the content of user’s order information and the automatically generated data, contract only effects after user paid order successfully. All purchases of physical items from Claire Naturals’s website and applications are made under a sales contract between user & seller and a shipment contract between user & carrier. This means that the risk of loss and title for such items passes according to the sales contract and shipment contract, and Claire Naturals may provide the information of the seller if necessary and upon request.
15.3 You understand and agree that, if you buy goods, you have the right to cancel the order on condition that the seller’s approval is obtained before the order dispatch. If the purchased goods are out of stock, you will get a refund accordingly with no further compensation.
15.4 When the order takes effect, the risk of delivery of the goods will be transferred to the seller or the third-party logistics carrier, the seller will deliver the goods to the logistics provider or the logistics provider will send the goods to your specified shipping address. You understand this Claire Naturals website and application provides prompt delivery time for reference only, the actual delivery will be slightly different from the reference of time. If the order is lost or damaged on the way, you will get a refund accordingly. If orders remain unclaimed over 30 days, Claire Naturals has the right to dispose of these orders. In case of force majeure or other justified reasons lead to delivery delay, we ask for your understanding.
16.2 Claire Naturals is not liable, due to the legal provisions of force majeure, normal maintenance of the equipment of information network, information network connection failure, computer, communications or other system failures, power failures, labor dispute, the productivity and production data is insufficient, the judicial administrative organs of the command or the inaction of a third party caused the Claire Naturals Services to be unavailable or delayed, and the data information and records were lost, but Claire Naturals will assist in dealing with related matters.
16.3 Claire Naturals takes no responsibility and assumes no liability for any loss or damages to users arising from shipping information and/or payment information entered by users or wrong remittance by users in connection with the payment for the items purchased.
16.4 If we are found to be liable, our liability to you or any third party shall in no case be more than the value of the goods (less freight, customs and duties, and other taxes or charges if any) purchased via Claire Naturals’s website or applications.
17.2 If the user violates this Agreement or violates the law and regulations, including but not limited to the use of hacking techniques (or other technical methods) for-profit and the use of the wallet (Claire Naturals Account) withdrawal function to defraud, Claire Naturals can cancel the account, freeze money in the account and reserve the right to pursue liability, including but not limited to reporting to relevant departments and requesting compensation for any losses.
19.2 If any provision of this Agreement shall be deemed unlawful, void, or for any reason unenforceable under the law of any jurisdiction, then that provision shall be deemed severable from these terms and conditions and shall not affect the validity and enforceability of any remaining provisions in such jurisdiction nor the validity and enforceability of the provision in question under the law of any other jurisdiction.
19.3 Claire Naturals may modify this Agreement at any time by posting the revised agreement on its website or by other means of notification. Your continued use of Claire Naturals Services after such changes have been posted or notified shall constitute your acceptance of such revised agreement.
19.4 If you have any questions or concerns or suggestions about this Agreement and any issues raised in this Agreement and Claire Naturals Services, please contacts us at the following address.
Office 18-Athi 55, Mombasa Road, Athi River
P O Box 0000 00100 Nairobi
Email: cc@clairenaturals.com